Privacy Policy
At Veracity Insurance Solutions (Veracity), we value all of our clients and we understand that you care about the privacy and security of your personal information. The Privacy Policy set out below applies to Veracity’s collection, use, disclosure and security of personal information that may be collected by us when you interact with Veracity, such as when you visit our websites or deal with customer service.
Protecting the privacy and security of your personal information is a priority at Veracity, and we do our best to ensure that your personal information is always handled in a safe and responsible manner in accordance with the following Privacy Principles.
How We Collect Your Information
We collect your information from the following sources:
- Information you give us, such as during transactions, customer service operations, and website registrations.
- Information automatically collected when you visit or use our websites, such as via *cookies and device information.
- We participate in Google Analytics, which generates detailed statistics about our website’s traffic and traffic sources and also measures conversions and sales.
* A note about Cookies
A cookie is a piece of data stored on a site visitor’s hard drive. We use cookies to help us improve your access to our site and also to identify repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. For instance, when we use a cookie to identify you, you would not have to login a password more than once, thereby saving you time while on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
If you do not wish to have cookies placed on your PC or handheld device, they can be disabled in your web browser. The option to do this is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.
How We Use Your Information
Any information you provide is used to offer and provide our products and services and to support our core business functions. These include order fulfillment and internal business processes. Some examples include:
- processing any requests you may have
- providing you with access to privileged areas of the website
- sending out newsletters
- personalizing your visit to our website
- enabling us to improve the products we offer
- providing customer service and alerting you to product information
- helping us improve and customize our websites and advertising
- reminding you to renew your policy
How We Disclose Your Information
Veracity does not sell or rent your personal information. We also will not share your information with any third party **outside our organization, with the following exceptions:
- When we need to fulfill a request you may have (claims, additional insureds, etc.)
- When required to by a legal authority (any disclosure will be strictly in accordance with U.S. law)
- When we deem it necessary to protect the safety, property, or other rights of Veracity, its employees, or its customers
** A Note About Links
This website may contain links to other sites. Please be aware that third-party advertisers may also create and access cookies, which will be subject to their privacy policies. We accept no responsibility or liability for the use of such third parties’ cookies, nor for the content or privacy practices of third-party advertisers or companies.
How You Can Have Access To Your Information We Collect
You can contact us via the email address or phone number given on our website to:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
How We Secure Your Personal Information
We are committed to ensuring that your personal data is secure, and we take many precautions to protect your information, some of which include:
- Personal data we collect is encrypted and transmitted to us in a secure way
- Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personal data
- The computers/servers in which we store personal data are kept in a secure environment
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
Privacy Policy
How We Use Customer Information
We use user information to ensure that the content you view and the products you may purchase accurately meet your needs. The information and data we collect may be used for:
- Underwriting and rating policies (for those users who submit an application);
- Providing proper billing;
- Protecting against fraudulent and unauthorized transactions;
- Confirming your identity and servicing your policies and accounts;
- Processing your claims;
- Enhancing your customer experience on our website;
- Addressing areas of confusion and improving the clarity of our content and products;
- Performing other activities as required or permitted by law.
The following sections detail the specific ways the information we collect from our users may be used. Personal, non-public information will not be shared, except as permitted or required by law. Anonymous, non-identifying, or public information may be shared with third-party companies or applications for the purpose of accurately targeting advertisements to users based on their interests.
Personal Information
We may collect nonpublic personal information about you from any or all of the following sources:
- Applications or other forms received from you;
- Insurance transactions you conduct with us or our affiliates;
- Claims information provided in the event of a claim;
- Consumer reporting agencies.
We do not disclose any nonpublic personal information we gather about our customers or former customers to anyone, except as permitted by law. We may disclose nonpublic personal information about you to related or third-party brokers and/or agents, to premium financial service companies, and to third-party companies who perform marketing services for us. We restrict access to your nonpublic personal information to those employees who need to know that information in order to provide products or services to you. We maintain physical and procedural safeguards to guard your nonpublic personal information. We may use your personal information for several purposes, such as monitoring the use of our website so that we can make improvements; diagnosing and solving technical problems; fulfilling customer requests for certain products and services; and sending material of interest (if you have so requested). Sometimes we must collect medical information in conjunction with a claim. We do not use or share your medical information for any marketing purpose, unless we receive your permission.
Reviews
We may use customer information for the purpose of obtaining reviews about the services and programs that we provide. This may include, but is not limited to, giving customers’ names and e-mail addresses to third parties to facilitate and contact customer to obtain reviews. Customer information sent to third parties will be used solely for the purposes of gathering and managing feedback, or as required by law or by any court of competent jurisdiction. Reviews provided by customers may be published online and submitted to search engines. Customers may be contacted by a third party review service, but are under no obligation to provide a review.
Cookies
We may store a cookie on your computer when you visit our website. A cookie is a piece of information that is required to create and maintain a secure session. With a cookie, each time your browser requests a page from the server, a message is sent to us. A cookie’s main objective is to identify users and personalize their visit by customizing web pages for them – for example, by welcoming them by name the next time they visit the same site. A site using cookies may invite you to provide personal information, such as your name, e-mail address and interest. Our cookies do not contain confidential or personal information. Our cookies do not track a user after leaving our website.
Emails
We may keep the emails you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send emails of specific interest to you. Please be careful about the information you give us in an email. As with any public website, this communication may not be secure.
If you have filled out an application, you will have agreed to our email/phone use statement. If you have filled out the first step of an application, provided Veracity Insurance Solutions with your email, and did not complete the application, we may send you a single email reminding you of your unfinished application.
Web Links
We may provide links to other websites on our site. We are not responsible for the collection, use, or security of information by the companies or organizations outside of our site. Please read the privacy policies of those websites reached through the use of links from our site.
For further information regarding our privacy policy or for information we may have received from you, please contact us.
Website Usage Data
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link: https://www.hotjar.com/legal/compliance/opt-out
Advertising
Third-Party Applications:
We use the services of third-party companies and applications who are under agreements with us. For example, we work with analytics companies, advertisers, data management and storage services. These companies and applications serve advertisements to users who visit our website and who use our services, and allow us to quantify data concerning the browsing habits of our website’s users. These companies collect and use clickstream information, browser type, time and date, subject of advertisements clicked on or scrolled over during your visits to our website. The tracking technologies used by these third-party companies are subject to their own privacy policies, not those of Veracity Insurance Solutions.
Remarketing
We use Social Media and Google AdWords remarketing audience lists to display ads to users that have previously visited our website. Google displays our remarketing ads when users visit sites that are a part of Google’s network of display and partner websites. Google uses cookies to serve ads based on your previous visits to our website. To opt out of Google’s use of cookies, click here: http://www.google.com/settings/ads.
Your Ad Choices
Some of the third-party services utilized by Veracity Insurance Solutions may be members of the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA) Self-Regulatory Program for Online Behavioral Advertising. For information regarding the NAI and opt-out procedures, visit http://www.networkadvertising.org/managing/opt_out.asp. If you wish to opt-out of our use of your website viewing behavior data, used to serve interest-based advertising on third-party sites and in email newsletters, click here.
Facebook Pixel
We use Facebook Pixel Tags to better measure, optimize, and retarget our marketing campaigns.
For information about Facebook pixel opt-out options please visit: https://www.facebook.com/help/568137493302217
Request to hide Facebook ads from certain advertisers: https://www.facebook.com/help/146952742043748
EU Data Subject Rights
If you are a resident of the European Economic Area (EEA), you have the right to: (a) request access to your Personal Data and rectification of inaccurate Personal Data; (b) request erasure of your Personal Data; (c) request restrictions on the processing of your Personal Data; (d) object to processing your Personal Data; and/or (e) the right to data portability (“collectively, “Requests”). For more information about how to get access to Personal Data and for exercising your rights to opt out, you can submit a request here. In the “Comments” section, inform us that you are a an EU resident and that you would like to exercise your individual rights. You also have the right to lodge a complaint with a supervisory authority.
Children's Privacy
The services rendered by Veracity Insurance Solutions are intended for a general audience and are not intended for and should not be used by children under the age of 16. We do not knowingly collect information from children under the age of 16 and we do not target our services to children under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us here. We will delete such information from our files as soon as reasonably practicable.
Data Deletion Requests
If you wish to have your data reviewed for deletion, you may submit a request here. To help protect your privacy and maintain the security of your data, we will take steps to verify your identity before initiating the review. Additionally, we cannot guarantee that every deletion request will be fulfilled. In some situations we will need retain your data, for example, to enable us to continue providing services to you we are obligated to provide, or if required by law.